BritBuy Seller Agreement

About BritBuy

BritBuy is an online marketplace that allows approved businesses to list and sell products to customers in the United Kingdom.

BritBuy provides the platform for sellers to advertise and sell their products. Sellers remain responsible for their own products, listings, pricing, stock, delivery, customer service, and legal compliance.

Who Can Sell on BritBuy

The BritBuy Seller Programme is only open to businesses.

• Be a genuine business, sole trader, partnership, limited company, or other recognised business entity.
• Provide accurate business information when requested.
• Have the right to sell the products you list.
• Comply with all relevant UK laws, regulations, and government guidelines.
• Keep your seller account details accurate and up to date.

BritBuy may refuse, suspend, or remove any seller account if we believe the seller is not a genuine business or does not meet our requirements.

Free Selling

Selling on BritBuy is currently free. This means BritBuy does not currently charge sellers a listing fee, subscription fee, or sales commission.

Any marketplace, service, processing, or platform fee may be charged to the customer at checkout where shown before payment. Such customer-facing fees do not create a seller commission unless BritBuy separately notifies sellers of a future seller fee.

BritBuy may introduce fees in the future. If this happens, sellers will be notified before any new fees apply.

Seller Responsibilities

• Ensure product listings are accurate and not misleading.
• Provide clear product descriptions, images, prices, delivery details, and return information.
• Keep stock levels up to date.
• Supply products that are safe, legal, and fit for sale.
• Handle orders promptly and professionally.
• Respond to customer questions and issues in a reasonable time.
• Follow all applicable consumer protection rules.
• Comply with tax, VAT, business, import, product safety, and trading requirements that apply to your business.

You must not list products that are illegal, unsafe, counterfeit, stolen, misleading, or otherwise unsuitable for sale.

Product Listings

All product listings must be honest, accurate, and complete. Sellers must not:

• Use false or misleading descriptions.
• Use images they do not have permission to use.
• Claim products have features, approvals, or certifications they do not have.
• Sell counterfeit or replica goods.
• List restricted or prohibited items.
• Misrepresent product origin, condition, size, ingredients, materials, or safety information.

BritBuy may edit, reject, hide, or remove listings that breach these terms or may damage customer trust.

Compliance with Laws and Guidelines

Sellers must follow all relevant UK laws, regulations, and government guidelines, including where applicable:

• Consumer rights and distance selling rules.
• Product safety rules.
• Trading standards requirements.
• Advertising and pricing rules.
• Data protection requirements.
• Tax and VAT obligations.
• Age-restricted product rules.
• Food, cosmetics, electronics, toys, medicines, or other product-specific regulations.

BritBuy does not provide legal, tax, or regulatory advice. Sellers are responsible for understanding and following the rules that apply to their products and business.

Orders, Delivery, and Fulfilment

Sellers are responsible for fulfilling their own orders unless BritBuy agrees otherwise in writing.

• Dispatch orders within the stated timeframe.
• Provide accurate delivery information.
• Package products safely and appropriately.
• Inform customers of any delay or issue as soon as possible.
• Make sure delivered products match the listing description.

If an order cannot be fulfilled, the seller must notify BritBuy and/or the customer promptly.

Returns, Refunds, and Customer Rights

Sellers must follow all applicable UK consumer rights laws. This may include customer rights relating to cancellations, returns, refunds, faulty goods, incorrect items, damaged products, and goods not as described.

Sellers must handle returns and refunds fairly and professionally. BritBuy may step in where needed to protect customers and maintain trust in the platform.

Customer Service

Sellers must treat customers respectfully and professionally. Sellers must not:

• Use abusive, threatening, or discriminatory language.
• Pressure customers unfairly.
• Ignore genuine customer complaints.
• Ask customers to avoid BritBuy's normal order or support process.
• Misuse customer information.

Poor customer service may result in warnings, listing removal, account suspension, or account termination.

Seller Content

You are responsible for any content you upload to BritBuy, including product images, descriptions, logos, brand names, and business information.

By uploading content, you confirm that you own the content or have permission to use it, the content does not infringe anyone else's rights, and BritBuy may display the content on its website, marketing materials, emails, and platform pages for the purpose of promoting your products and the BritBuy marketplace.

Prohibited Products

BritBuy may restrict or prohibit certain products. Prohibited products may include, but are not limited to:

• Illegal goods.
• Counterfeit or stolen goods.
• Unsafe products.
• Products that breach UK rules or government guidance.
• Offensive or discriminatory products.
• Products requiring licences, approvals, or checks that the seller cannot provide.
• Any products BritBuy considers unsuitable for the platform.

BritBuy may update its prohibited product rules at any time.

Account Suspension or Removal

BritBuy may suspend or remove a seller account if the seller breaches these Seller Terms, provides false or misleading information, lists prohibited, unsafe, or illegal products, receives repeated customer complaints, fails to fulfil orders properly, misuses the platform, or acts in a way that may harm BritBuy, customers, or other sellers.

Where appropriate, BritBuy may give the seller an opportunity to fix the issue. However, BritBuy may take immediate action where there is a serious risk to customers, the platform, or legal compliance.

Payments

Where payments are processed through BritBuy or a third-party payment provider, sellers must follow the relevant payment terms and verification requirements.

If BritBuy applies a customer-facing service or platform fee, that fee is charged to the customer and is separate from the seller's listed product price unless otherwise stated.

Sellers are responsible for any taxes, VAT, accounting records, and financial reporting related to their sales. BritBuy is not responsible for a seller's tax obligations.

Data Protection and Customer Information

Sellers must only use customer information for the purpose of fulfilling orders and providing customer service. Sellers must not:

• Add customers to marketing lists without proper consent.
• Share customer data with unauthorised third parties.
• Misuse customer names, addresses, emails, phone numbers, or order details.
• Contact customers for unrelated purposes.

Sellers must comply with applicable data protection laws.

Limitation of Responsibility

BritBuy aims to provide a reliable and trusted marketplace, but sellers remain responsible for their own business activities, products, listings, orders, and legal compliance.

BritBuy is not responsible for losses caused by a seller's breach of these terms, illegal products, misleading listings, failed deliveries, customer disputes, or non-compliance with applicable laws.

Changes to These Terms

BritBuy may update these Seller Terms from time to time. If important changes are made, BritBuy may notify sellers by email, account notice, or website update.

By continuing to use the BritBuy platform after changes are made, sellers agree to the updated terms.

Contact

For questions about the BritBuy Seller Programme or these Seller Terms, please contact:

BritBuy Email: stevenrichardson@brit-buy.com
Website: www.brit-buy.com