Delivery and returns
Clear support before and after purchase.
These policies are starter text and can be adjusted to your exact shipping services, timeframes, and legal preference before launch.
Delivery
Orders are prepared after payment confirmation. Delivery methods, prices, and estimated times can be updated in this section to match your chosen couriers.
- Dispatch times depend on stock availability and order volume.
- Customers should provide a complete UK delivery address at checkout.
- Tracking details can be sent by email where available.
Returns
If there is an issue with an item, customers should contact BRITBUY with their order details and photos where relevant.
- Items should be returned in the condition received unless faulty.
- Refunds are processed after the returned item is checked.
- Some product types may have different return requirements.